Eric the Heater GuyMost Sunglos are self-contained — the heater is the whole system. But if yours is plumbed to a fixed gas line and the problem is upstream of the heater, that's licensed gas work. I'll tell you which side of the valve you're on, document what's needed, and coordinate the licensed work.
Service & Repair
Sunglo heater repair
Sunglo portables live hard lives on restaurant patios. We service the full line — including certified-refurbished rebuilds — with genuine parts and same-visit fixes wherever possible.
Commercial outdoor heating specialist
Authorized dealer for leading commercial brands
Serving Ventura, Los Angeles, Santa Barbara counties
Common Sunglo failures we fix
Most "dead" Sunglos don't need replacing — they need diagnosis. Here's what I'd be checking on a service visit.
- Sunglo won't stay lit
Likely area: pilot assembly and thermocouple.
What I'd check on a visit: the classic Sunglo no-light — pilot won't stay lit. Usually thermocouple or pilot fouling, a straightforward fix. I test the safety controls rather than bypassing them.
When parts may be needed: thermocouples and pilot assemblies.
- Weak flame
Likely area: regulator and burner.
What I'd check on a visit: gas delivery and burner condition — the issues that leave patios lukewarm. I measure what's actually coming off the unit before recommending parts.
When parts may be needed: regulators, burners, and emitters.
- Ignition problems
Likely area: push-button and electronic ignition.
What I'd check on a visit: the full ignition path — including units other companies gave up on.
When parts may be needed: igniters and ignition modules.
- Worn out, not broken — wheels, housing, cosmetic
Likely area: the whole unit, end to end.
What I'd check on a visit: whether it's a repair or a rebuild. I refurbish Sunglos, so my teardowns go deeper than a swap-and-pray service call — powder coat, housing, full mechanical refresh. If it's rebuildable, I'll tell you.
When parts may be needed: housings, wheels, emitters, and controls.
- Gas smell
Shut the heater down. Don't try to light it.
Gas leaks jump the queue — call (818) 590-5952 directly. This is the one symptom where the right move is a phone call, not a form.
When the fix needs a licensed installer
How service works
- 01Run the triage
Answer a few questions below — brand, model, and symptom help.
- 02We confirm a time
48–72 hour response, guaranteed. Most jobs diagnosed on the first visit.
- 03Fixed & tested
Genuine parts, findings explained clearly, heater back to work.
Service triage
Five answers and I show up already knowing what I'm walking into. Brand, fuel, and symptom get me most of the way to a diagnosis before I arrive.
More repair
- All service & repair
Symptom-based diagnosis across every brand I service.
- Sunpak heater repair
Wall- and ceiling-mount gas units — ignition chain, flame sensing.
- Infratech heater repair
Electric infrared — elements, controls, wiring.
Shopping the brand? Sunglo heaters. Keep them running: maintenance plans. Buying instead of fixing? Get a quote.
Common questions
My Sunglo won't stay lit — what's usually wrong?
The classic Sunglo no-light: pilot won't stay lit, usually thermocouple or pilot fouling. A straightforward fix — I test the safety controls rather than bypassing them.
Do you repair Sunglos you didn't sell?
Yes — most of our service work is on heaters we didn't sell. That's the business.
What does a service visit cost?
Quoted up front based on the symptoms you describe. The diagnostic fee is waived when you approve the repair.
Can you rebuild a fleet?
Yes — multi-unit service and refurbishment for restaurants and venues, scheduled around your operation.